Delivery & Returns
How your order gets to you, and what happens if it is not right. Written plainly, because nobody should need a solicitor to work out whether they can send something back.
Four Things Worth Knowing
Free tracked delivery to UK mainland on orders over £50. Below that, the cost is shown before you pay.
Standard UK mainland delivery. Order before 2pm and in stock items usually go out the same day.
Cancel any order within 14 days of delivery for any reason, then 14 more days to send it back.
Anything faulty, wrongly described or unfit for purpose can be rejected outright for a full refund.
Delivery
We ship across the United Kingdom with a tracked service. Everything is packed properly, and fragile items get packed like they are going a long way, because they are.
Options And Costs
| Destination | Estimated time | Cost |
|---|---|---|
| UK mainland | 2 to 4 working days | Free over £50, otherwise £4.95 |
| Scottish Highlands and islands | 3 to 7 working days | Calculated at checkout |
| Northern Ireland, Isle of Man, Channel Islands | 3 to 7 working days | Calculated at checkout |
| Large or heavy items | As above | Shown on the product page and at checkout |
Working days are Monday to Friday, excluding bank holidays. Timescales are estimates from the courier, not guarantees.
What Happens After You Order
- Order confirmation. An email lands straight away confirming we have your order. This is a receipt, not yet an acceptance.
- We check it. Stock, pricing and, where relevant, whether the parts suit the vehicle you told us about.
- Dispatch confirmation. A second email with your tracking number. This is the point the contract starts.
- Delivery. Track it the whole way. The courier will contact you if they cannot get in.
Pre-order Items
Some products, particularly Brax and certain Helix models, are built in small batches in Germany and are listed as pre-order. We would rather show an honest lead time than a fake stock level.
- Any lead time we quote is our best estimate, based on manufacturer information
- If a date moves, we tell you as soon as we know rather than letting it pass quietly
- Cancel any time before dispatch for a full refund, no reason needed
- Mixed orders can ship in parts at no extra cost, just ask
If Something Goes Wrong In Transit
Risk passes to you on delivery, but we are not going to leave you to argue with a courier on your own.
If a parcel arrives damaged, or an item is missing from it, message us within 3 working days with photographs of the item and the outer packaging. We will raise it with the courier and sort a replacement or refund. Photos of the packaging matter, so please take them before it goes in the bin.
If nobody is in and the courier cannot leave the parcel safely, redelivery or collection is arranged directly with them using the details on their card or tracking page.
Parcels returned to us as undelivered are refunded less the outbound delivery cost. Please double check your address at checkout, because a single wrong digit in a postcode is the most common reason an order goes missing.
Returns & Refunds
There are two different situations here and they have different rules. Changing your mind is one thing. Something being faulty is another, and you have stronger rights in that case.
14 days from delivery to tell us, then 14 more days to send it back. No reason needed.
- Unused and in original packaging
- You pay return postage
- Refunded within 14 days of us receiving it
30 days to reject it outright for a full refund. After that, repair or replacement.
- Packaging condition does not matter
- We pay the return postage
- Contact us first, some items go to the manufacturer
How To Start A Return
- Message us. Email info@caraudioshop.co.uk or use the contact form with your order number and what is wrong. No forms to print.
- We reply with instructions. Where to send it, and whether we are arranging collection. Do not send anything back before this, because some items need to go directly to the manufacturer.
- Send it, tracked. Until it reaches us it is still your responsibility, so please use a tracked service and keep the receipt.
- We refund. Within 14 days of receiving it back, to the original payment method.
What We Cannot Take Back
These are the standard exclusions under the Consumer Contracts Regulations. None of them affect your rights if an item turns out to be faulty.
- Anything fitted or installed. Once a speaker has been in a door it cannot be resold as new. Please check the fit before you install
- Made or configured to order. Personalised goods are excluded by the Regulations
- Sealed items once opened, where the seal protects hygiene or licensed software
- Business and trade purchases. The 14 day right protects consumers, not businesses
Ask us first. Send the make, model, year and trim level, plus a photo of the existing speaker or door card if you can. Fitment changes between facelifts and trim levels within the same registration year, so checking costs nothing and saves a return.
Refunds
Refunds go back to the original payment method within 14 days of us receiving the goods, or of you giving us proof they were sent, whichever is sooner. Depending on your bank it can take a few more days to appear on the statement.
We refund the standard delivery cost you originally paid. If you chose a faster service, we refund the standard amount rather than the upgrade.
We may reduce a refund to reflect any loss in value caused by handling beyond what is needed to check the item. Inspecting something as you would in a shop is fine. Fitting it, cutting a loom or scratching a faceplate is not.
Warranty Claims
Everything we sell is genuine stock through official UK supply, so it carries the full manufacturer warranty. Because of that we can escalate a claim to the manufacturer for you rather than leaving you to chase it. Keep your order confirmation as proof of purchase.
A warranty is offered in addition to your legal rights, never instead of them. Nothing on this page reduces what you are entitled to under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Anything Else
Send us the make, model and year and we will confirm what fits before anything ships. It is the single easiest way to avoid a return, and it costs nothing.